The days of traditional landline telephone systems are numbered as more and more companies are moving across to VoIP systems – Voice Over Internet Protocol ? which brings the organisation?s telephony services over the internet.
So why is this change happening in business telecoms?
VoIP services are inevitably cheaper to run than traditional landline systems, particularly for businesses which make a lot of overseas calls, and they still come with all of the usual telecoms features expected, such as voicemail and videoconferencing, and the option to keep the current phone number.
Clearly, as the service is being provided over the internet, the business will need a reliable internet connection, and could potentially lose the phone system if there is any internet or power outage, but those are the only small disadvantages to VoIP.
So why make the switch to VoIP services?
As well as the cost savings, there are practical advantages to using VoIP rather than traditional phone lines. For example, there is no need for the disruption of having to deal with the installation of multiple phone lines into the building.
If a business has VoIP there is no requirement to call out a telephone engineer if there are problems ? it is all online so it can be updated and sorted out easily that way. Moving a business across to a VoIP system is pain-free as well and customers won?t notice the difference.
For a business with remote workers and staff in different locations, VoIP systems make it much easier for them all to stay in touch. There is the option with VoIP for remote staff to use one mobile phone which shows their personal number on personal calls, but for business calls it will display the business number ? no more need to carry two phones in their bags.
If the business moves, or people change desks, it?s very easy to update the system and take it to the new premises ? there is no requirement for telephone companies to become involved in any planned office move and there needn?t be any telephone downtime.
It?s also really easy to increase the number of phone numbers being used by a business without all that cost of having them physically installed or removed.
Another advantage of VoIP systems is resolving problems with the system is much easier and can be done directly online. There is no need to employ a costly dedicated telecoms team. It?s also far cheaper to update and replace equipment.
VoIP systems can be either a cloud-based version or an on-premises version of VoIP and both choices have different benefits and features for businesses, so it is important to research first and to select which is best for the business.
Other benefits of the new system include the ease with which people can be changed on the system, so as staff leave, join or are promoted, it?s very easy to update the VoIP telephony system immediately online.
When selecting a VoIP solutions provider, make sure they offer support for the business to help with areas including the system switch over, any future expansion plans and other changes which might be required going forward.
There can be no doubt that VoIP is gaining in popularity for business use as more and more companies appreciate the ease and flexibility it brings to their telephone system. The reduction in costs from hardware, line rental fees and telephone engineer bills is also a real and tangible benefit to all businesses which make the switch.